Sessions with Remember Me option fails after browser is closed

Incident Report for Opsgenie

Resolved

This incident has been resolved.

Posted Sep 19, 2019 - 20:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2019 - 20:33 UTC

Update

Customers who are having the issue are able to do actions by logout and login again.

Posted Sep 19, 2019 - 20:24 UTC

Identified

We have found the problem. We are sending a fix.

Posted Sep 19, 2019 - 20:06 UTC

Investigating

Our customers have reported that they are having a problem. Our CSRF protection prevents changing the data if the customer has logged in by 'Remember Me' option. We are working on it.

Posted Sep 19, 2019 - 20:03 UTC

This incident affected: EU (Web Application) and US (Web Application).