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We've been monitoring fail ratio of push notification deliveries for Android devices. Affected users decreased over time. In the meantime, we've successfully migrated from Google Cloud Messaging (GCM) to Firebase Cloud Messaging (FCM) that is much more reliable and scalable, also recommended from Google. Now, Android push notification error rates are even lower than before.
Posted May 14, 2018 - 06:00 UTC
Investigating
We’re experiencing an issue with sending push notifications to a small number of Android devices due to a communication problem between Google Cloud Messaging platform (GCM) and these mobile devices. You may receive an email from us saying that your mobile contact method has been disabled which would indicate this problem. We strongly recommend all of our Android users to login to OpsGenie Android Application at least once to trigger updates of push tokens on OpsGenie which will make sure that you are not affected by this issue. In the meantime, we will continue to communicate the issue with GCM Support, and will keep you updated on the progress.
Posted Mar 16, 2018 - 15:45 UTC
This incident affected: US (Mobile Notification Delivery).
