Intermittent errors during login for some customers

Incident Report for Opsgenie

Resolved

Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.

Posted Jul 06, 2023 - 13:32 UTC

Monitoring

We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.

Posted Jul 06, 2023 - 12:56 UTC

Identified

We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.

Posted Jul 06, 2023 - 11:00 UTC

Update

We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.

Posted Jul 06, 2023 - 09:39 UTC

Update

Posted Jul 06, 2023 - 09:34 UTC

Investigating

We are investigating reports of errors during login for some customers that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.

Posted Jul 06, 2023 - 09:03 UTC

This incident affected: EU (Signup, Login & Authorization) and US (Signup, Login & Authorization).