Reported issues with OEC functionality

Incident Report for Opsgenie

Resolved

We've verified that OEC endpoints are back online.

Posted Sep 24, 2024 - 20:54 UTC

Monitoring

We reverted the faulty routing configuration change and started getting traffic on OEC endpoints

Posted Sep 24, 2024 - 20:49 UTC

Identified

We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.

Posted Sep 24, 2024 - 20:22 UTC

Update

We are continuing to investigate this issue.

Posted Sep 24, 2024 - 19:56 UTC

Investigating

We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.

Posted Sep 24, 2024 - 19:55 UTC

This incident affected: EU (Outgoing Integration Flow) and US (Outgoing Integration Flow).