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We already prevented outage for existing customers and deployed necessary pre-cautions. Affected customers are less than 0.1% and will be contacted by our Customer Support.
Posted Nov 04, 2020 - 12:56 UTC
Identified
We have identified the root cause and are working to resolve issues. No new customers should be impacted, and a fix will be deployed for the impacted customers soon.
Posted Nov 04, 2020 - 09:53 UTC
Investigating
We are investigating an issue with service team associations which are corrupted for some cloud customers.
We will provide more details within the next hour.
Posted Nov 04, 2020 - 07:44 UTC
This incident affected: US (Incident Flow) and EU (Incident Flow).
