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Messages in voice notifications are not read to some users

Incident Report for Opsgenie

Resolved

Switched to backup provider, incident has been resolved.

Posted Nov 19, 2018 - 17:25 UTC

Identified

Due to a connection problem between one of our voice providers, for some of the voice calls between 13:23-13:40 UTC, no messages are read. We are trying to resolve the problem with the provider. Currently, we have switched to another voice call provider. There should not be any problem for voice notifications.

Posted Nov 19, 2018 - 14:16 UTC

This incident affected: US (Voice Notification Delivery).

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