We observe increased error rates due to the cloud provider in US region

Incident Report for Opsgenie

Resolved

Cloud provider issue has been resolved and all services are operating normally! We will take the necessary actions to prevent facing a similar incident, and sorry for the inconvenience while we worked on this

Posted Nov 27, 2021 - 14:45 UTC

Monitoring

We are starting to see improved success rates and decreased latency in the US Region. We are going to continue monitoring.

Posted Nov 27, 2021 - 14:21 UTC

Identified

Our team has identified the issue with cloud provider and is working on a fix with them. Next update in 1 hour or with a resolution of the incident

Posted Nov 27, 2021 - 13:57 UTC

Investigating

We observe increased error rates due to the cloud provider in the US environment. We are working on the identification of the root cause with them and we'll keep you posted with further updates.

Posted Nov 27, 2021 - 13:33 UTC

This incident affected: US (Incident Flow, Alert Flow, Email Notification Delivery, SMS Notification Delivery, Voice Notification Delivery, Mobile Notification Delivery, Heartbeat Monitoring, Incident REST API, Alert REST API, Heartbeat REST API, Incoming Email Service, Incoming Integration Flow, Outgoing Integration Flow, Signup, Login & Authorization, Opsgenie Actions, Web Application, Mobile Application, Configuration REST APIs, Reporting & Analytics, Pricing & Billing, Incoming Call Routing).